Christmas Hampers - Most Frequently Asked Questions

Can I order a Christmas hamper now but have it delivered in November or December?

To avoid missing out on your favourite Christmas hamper/s, you can pre-order any Christmas Hamper today and have it delivered during your desired delivery date period.

When you order your Christmas hamper/s online, you will be prompted to select a week ending delivery option during step 3 of our ordering process.

Your choices are:

  • Deliver my Christmas Hamper/s week commencing Monday 19th November 2018
  • Deliver my Christmas Hamper/s week commencing Monday 26th November 2018
  • Deliver my Christmas Hamper/s week commencing Monday 3rd December 2018
  • Deliver my Christmas Hamper/s week commencing Monday 10th December 2018
  • Deliver my Christmas Hamper/s week commencing Monday 17th December 2018

Once you finalise your order, it will be ordered, locked in and dispatched based on the date you have selected.

For any other deliver times/dates, please call us on 1300 131 151 to enquire with one of staff members.

I have a large order of Christmas hampers to place. What is the quickest way to order these?

The fastest and easiest way to do this is to download our Christmas bulk order form from our homepage. It's presented in an excel format. Fill this out and email it to This email address is being protected from spam bots, you need JavaScript enabled to view it and we will quickly contact you to confirm your order. You will also have the option to select which Christmas delivery date you prefer on this form.

How are our Christmas hampers presented?

Our Christmas gift hampers look absolutely amazing! They are presented in a closed lid Christmas gift box featuring a snow white and gold Christmas designed theme. Our Christmas gift cards have the same Christmas theme, making our Christmas gift boxes and gift cards a perfect match! As always, each and every gift hamper is designed where every product is perfectly placed into our gift boxes and cannot move around so when your client unwraps their gift box, it's beautifully presented the same as we left it!

Do you have any special offers?

Yes, we have our 'Customer Loyalty Club' where for an annual membership fee of $25.00, you will receive FREE DELIVERY AUSTRALIA WIDE on all our hampers including Christmas hampers for 12 months!

If a Christmas hamper is sold out, can I still order it?

Unfortunately, no. We only have a set amount of each hamper that we produce. Once this is sold out, that is it. We recommend you please place your orders as early as possible to avoid this from happening. Traditionally, our Christmas hampers will start selling out late in November/early December. Most/all of our Christmas hampers will be sold out by the end of Christmas. The best advice is to get in early!

What type of delivery service do you use and do you deliver Australia wide?

We use only the most professional and fastest air & road express couriers and we deliver Australia wide. Each hamper is fully tracked from the moment they leave our gift warehouse ensuring a smooth, efficient and reliable delivery.

What if no one is at the delivery address to receive and sign for the hamper?

If no one is at the delivery address specified and there is not a safe place to leave the gift hamper unattended, the courier will leave a calling card with a phone number for the recipient to call and arrange a more suitable delivery time and day. Please note we authorise our courier drivers to leave gift hampers at your recipient’s delivery address provided it is safe and secure to do so. This is usually for residential houses and not apartment blocks or business addresses.

Do you make up all your Christmas hampers yourselves or is it outsourced?

All our hampers are made in-house in our gift warehouse including processing and printing each and every gift card and delivery label. We will never outsource any part of this process. Our managing director is extremely particular with the presentation of every First Class Hamper and the logistics of ensuring every Christmas gift card and delivery label matches with every hamper. We believe that if you start outsourcing something as important as gift hampers to customers, colleagues, friends and family, you start to lose control of what makes First Class Hampers stand out from the rest.

Can I swap/remove/add products in your Christmas hampers?

Unfortunately, no. Our hampers are designed so each and every product fits perfectly inside each gift box (like a perfect jigsaw). We do this for two main reasons. One: because it looks amazing... seeing how every product has been designed to fit so perfectly together; and two: so there is no movement between products and therefore heavier products can potential damage or squash other products.

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